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CONSISTENCY, RELIABILITY AND EFFICIENCY FROM A NETWORK YOU CAN TRUST WITH THE MICHELIN COMMERCIAL SERVICE NETWORK

WHY MCSN?

For companies who outsource all or part of their fleet tire services and fleet mechanical services, the Michelin® Commercial Service Network offers consistent:

  • Pricing
  • Service levels
  • Reporting

 

This network of Independent Commercial Dealers, united by common offers, competencies, services, and platforms, works together as ONE to support your daily business operations.

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PREVENTION

A preventive maintenance service is critical to identifying and addressing maintenance issues before they lead to problems. The MICHELIN® Commercial Service Network provides access to comprehensive, expert tire evaluation and electronic data capture, including detailed analysis (plus full visual inspection) of the critical six factors that lead to poor tire performance or tire-related breakdowns:

• Improper pressure
• Low tread depths
• Mismatched air pressure
• Mismatched tread depths
• Irregular tire wear
• Missing valve caps

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EMERGENCY SERVICE

Even with the best prevention program, emergencies occur. The MICHELIN® Commercial Service Network provides an integrated Emergency Road Service (ERS) system where one call connects North American fleets to roadside truck repair, truck towing and tire services related to truck breakdown. Services can include:

• on call 24 7 consistent, nationwide coverage
• Roll-time target of two hours or better for roadside tire service
• Real-time "live" event monitoring
• Easy-access online event reporting
• Tire service photos
• U.S.-based call center
• Multi-language support in English/Spanish/French
• Assistance engaging third-party support for mechanical repairs and semi truck towing

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DETAILED REPORTING

MICHELIN® Commercial Service Network members commit to prompt, accurate entry of fleet sales and service data, so customers are provided with critical digital information about their tire product and service operations. MICHELIN® online reporting provides complete visibility to fleet operations via:

Executive dashboards showing
• Purchase summary
• Retread operations

Reports covering
• Prevention activities
• Emergency incidents

Warranty reports summarizing
• Repair, reject, scrap

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Consistency of capabilities, processes and service performance is the backbone of the MICHELIN® Commercial Service Network. Members provide highly trained technicians, professional equipment, casing management and state-of-the-art reporting systems to minimize repair completion times, reduce fleet operating expenses and provide fleet solutions to meet your needs.

FIND A DEALER

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Learn more about MICHELIN® COMMERCIAL SERVICE NETWORK by entering your information.

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Abstract science. Hand holding brain digital network and light bulb inside on networking connection in the city background. Idea and imagination. Creative and inspiration. Innovation technology

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AGRICULTURE CONSTRUCTION/INDUSTRIAL ACTIVITY FREIGHT TRANSPORTATION MILITARY / EMERGENCY / GOVERNMENT MINING / QUARRIES MOBILE WORKFORCE OTHERS PEOPLE TRANSPORTATION
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