CONSISTENCY, RELIABILITY AND EFFICIENCY FROM A NETWORK YOU CAN TRUST
For fleets who outsource all or part of their tire and light mechanical maintenance services, the Michelin® Commercial Service Network offers consistent:
- Service levels
Through a network of Independent Commercial Dealers – linked together by common offers, competencies, services, and platforms – acting together as ONE to help you run your business day‑to‑day.
A prevention program is critical to identifying and addressing maintenance issues before they lead to problems. The MICHELIN® Commercial Service Network provides access to comprehensive, expert tire evaluation and electronic data capture, including detailed analysis (plus full visual inspection) of the critical six factors that lead to poor tire performance or tire-related breakdowns:
• Improper pressure
• Low tread depths
• Mismatched air pressure
• Mismatched tread depths
• Irregular tire wear
• Missing valve caps
Even with the best prevention program, emergencies occur. The MICHELIN® Commercial Service Network provides an integrated Emergency Road Service (ERS) system where one call connects North American fleets to emergency mechanical, towing and tire services related to vehicle breakdown. Services can include:
• 24/7/365 consistent, nationwide coverage
• Roll-time target of two hours or better for tire service
• Real-time "live" event monitoring
• Easy-access online event reporting
• Tire service photos
• U.S.-based call center
• Multi-language support in English/Spanish/French
• Assistance engaging third-party support for mechanical repairs and towing
MICHELIN® Commercial Service Network members commit to prompt, accurate entry of fleet sales and service data, so customers are provided with critical digital information about their tire product and service operations. MICHELIN® online reporting provides complete visibility to fleet operations via:
Executive dashboards showing
- Purchase summary
- Retread operations
- Prevention activities
- Emergency incidents
Warranty reports summarizing
- Repair, reject, scrap
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Consistency of capabilities, processes and service performance is the backbone of the MICHELIN® Commercial Service Network. Members provide highly trained technicians, professional equipment, casing management and state-of-the-art reporting systems to minimize repair completion times and reduce fleet operating expenses.
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